Privacy Policy

Last updated: September 2026

1. Who We Are

This website is operated by The London Tour, trading as VIP Windsor Castle Tour ("we", "us", "our"), registered at 8 Boxley Road, Morden, SM4 6JB, United Kingdom. We are the data controller responsible for your personal data under UK data protection law (UK GDPR and the Data Protection Act 2018).

2. What Personal Data We Collect

We collect personal data when you contact us to make an enquiry or booking, including:

• Your name, email address and phone number
• Details of your enquiry or booking, including your preferred tour, dates, group size, and any special requirements
• Your hotel or pick-up location, where provided
• Any other information you choose to include in your message to us

We do not currently collect payment card details directly through this website; payment arrangements are confirmed separately as part of the booking process.

3. How We Use Your Data

We use the information you provide to:

• Respond to your enquiry and arrange your tour
• Communicate with you about your booking, including confirmations and any changes
• Keep records for accounting and legal purposes
• Improve our service, where feedback is voluntarily provided

We will only use your details for marketing purposes (for example, offering future tours) if you have given us clear consent to do so, and you can withdraw that consent at any time.

4. Our Legal Basis for Processing

We process your personal data on the following legal bases: to take steps towards, and perform, a contract with you (arranging and delivering your tour); to comply with our legal obligations (such as tax and accounting records); and, where applicable, with your consent (for example, marketing communications).

5. Who We Share Your Data With

We share limited personal data with third parties only where necessary to deliver your tour, including:

• Self-employed guides and drivers who need your name, group size and itinerary details to conduct your tour
• Vehicle providers, where a booking requires arranging transport on our behalf

We do not sell your personal data to any third party.

6. Cookies & Website Technology

This website uses StatCounter, a third-party web analytics service, to help us understand how visitors find and use our website (for example, which pages are viewed and how visitors arrived at our site). StatCounter may place a cookie in your browser (typically called "is_unique") to distinguish first-time from returning visitors, and collects information such as your IP address, browser and device type, referring website, and pages viewed. StatCounter does not identify you personally, and we do not use it to track you across other websites.

You can opt out of StatCounter's tracking by adjusting your browser's cookie settings, or via StatCounter's own opt-out tool at statcounter.com/about/set-refusal-cookie. Further information is available in StatCounter's own privacy policy.

This website also loads web fonts from Google Fonts (fonts.googleapis.com and fonts.gstatic.com) to display correctly; loading these fonts may share your IP address and browser information with Google as the request is made directly from your browser. No personal enquiry or booking data is sent to Google or StatCounter through this process. If we introduce any further analytics, marketing cookies, or similar tracking in future, this policy will be updated and, where required, we will ask for your consent first.

7. International Transfers

Where our website relies on services provided by companies based outside the UK (such as Google, for the web fonts described above, and StatCounter, for website analytics), your data may be processed on servers located outside the UK. Where this occurs, we rely on the safeguards those providers have in place, such as standard contractual clauses, to ensure your data remains protected.

8. How Long We Keep Your Data

We retain enquiry and booking data for as long as necessary to fulfil the purposes described in this policy, and afterwards for as long as required to meet our legal, accounting, or tax obligations, after which it is securely deleted or anonymised.

9. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate or incomplete data
• Request deletion of your data, where applicable
• Object to, or request restriction of, certain processing
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your data has not been handled correctly.

10. Children's Privacy

Our tours and website are intended for adults making travel arrangements. We do not knowingly collect personal data directly from children.

11. Changes to This Policy

We may update this policy from time to time, for example to reflect changes to the website or to data protection law. Any changes will be posted on this page with an updated "last updated" date.

12. Contact Us

If you have any questions about this policy or how we handle your data, please contact us at office@vipwindsorcastletour.com or +44 (0) 203 468 4114.